Thank you for using our online store. Below you will find important information regarding payment methods, shipping, and taxes for our international customers.
We accept the following payment methods:
Credit Cards
Visa, MasterCard, JCB, American Express, and Discover
PayPal
Secure and easy payment through your PayPal account
Cashless Payments
Alipay, WeChat Pay, and UnionPay
Bank Transfers
Please contact us for bank transfer details
We are pleased to offer worldwide shipping. Here are the details:
Shipping Providers
We use trusted international shipping providers such as DHL, FedEx, and EMS.
Shipping Time
Estimated delivery times vary by destination but typically range from 5 to 15 business days.
Shipping Costs
Shipping fees are calculated based on the destination, weight, and dimensions of your order. The total shipping cost will be displayed at checkout.
Sales Tax
Domestic sales tax is not applicable to international orders.
VAT & GST
Value Added Tax (VAT) and Goods and Services Tax (GST) are the responsibility of the customer. These taxes are not included in our prices and must be paid upon receipt of the goods, if applicable, in your country.
Customs Duties
Any customs or import duties are also the responsibility of the customer. These charges vary depending on the country and will be collected by the shipping provider upon delivery.
We only accept returns in the following cases:
The purchased product has an initial defect.
The delivered product is different from the one ordered.
Please note that we do not accept returns for any other reasons, such as:
If the product is damaged upon delivery, please contact the shipping company immediately.
Additionally, take photos of the product and the box it arrived in, and notify us within 24 hours.
We will issue a full refund or exchange only if the product is returned in the same condition as when it was shipped, in accordance with the return policy.
Refunds do not cover the following fees and costs:
Depending on the refund method or timing, exchange rate fluctuations may result in differences between the amount paid and the amount refunded.
The product warranty is only valid within Japan.Please note that the warranty does not apply if the product is taken or shipped overseas.
We strive to make your shopping experience as smooth and enjoyable as possible. Should you have any questions or need further assistance, please do not hesitate to contact us.
Thank you for shopping with us!
For orders or inquiries about products from outside Japan, please contact us here.
Please copy the ‘product code’ of the item you are inquiring about and enter it in the form below, as it will be necessary for guidance.
Product you are inquiring about:
Just simply please fill in the following inquiry form and submit it. We send you all information, stock status, quote price including shipping cost, etc. by email.
Please be noted, we are selling products at the same time in real store and website. Therefore products may have come to have been already sold when we received an inquiry. Thank you for your understanding in advance.
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